Protected Payments and Marketplace Evidence Layer
Escrow-ready records, receipts, chat evidence, support workflows, refunds, and dispute handling for service and product transactions.
Protected payments are not just a finance feature. They are a trust feature. This project gives EgaFind the structure required to support customers and providers when money, work, products, and expectations do not align.
The work connects marketplace safety with EgaForce’s wider financial product direction, especially where EgaCard can support wallet records, receipts, payment status, and business reporting.
Challenge
Marketplace transactions fail when there is no record of what was agreed, what was paid, what was delivered, or what evidence support teams should review.
Solution
Define protected payment flows, booking records, chat evidence, receipts, completion notes, refund rules, and dispute actions that can be reviewed by support teams.
Results
- Clearer trust model for customers and providers.
- Better support evidence for disputes and refunds.
- A practical foundation for EgaCard and EgaFind payment integration.
Technology and methods
EgaFind, EgaCard payment records, EgaCall communication support, EgaRide delivery, profile verification, reviews, chat evidence, support workflows